Overview
We partnered with an independent immersive play café in the UK to transform guest interactions by digitalising bookings, payments and customer records into a single, reliable platform. The solution delivered day-one online reservations, secure payments and real-time operational visibility for staff, with a scalable client management app that aligned online and in-store activities from launch.
Problem
The organisation, a new leisure venture, required a single system to manage bookings, payments and customer data without creating operational silos. They needed a platform capable of handling online reservations while ensuring seamless in-store transactions, staff visibility and fast time-to-market for a launch.
Solution
We configured Wix as the booking platform to enable day-one operations and integrated Square payments to secure unified transactions across channels. The online bookings were connected to the in-store EPOS to synchronise sales and inventory, removing data fragmentation. We also delivered a client management app to give staff a single, real-time view of customers, bookings and payments, improving service consistency and back-office efficiency. The delivery was executed rapidly to meet time-critical launch deadlines.
Impact
From launch, the business could accept bookings online and in person, delivering a smooth guest experience with cohesive payment and booking flows. Manual overhead reduced as separate booking and sales channels were unified under a single solution, freeing staff to focus on guest engagement. The initiative established a scalable foundation for future digital improvements and provided clearer data for decision-making across sales, marketing and operations.
Highlights
- Configured Wix as the booking platform to enable day-one operations
- Integrated Square payments for secure, unified transactions
- Connected online bookings with EPOS to synchronise in-store and online sales
- Implemented client management features within the app for staff visibility
- Delivered a rapid solution to meet time-critical launch deadlines
Stack & Approach
Tech stack and delivery approach: Wix; Square Payments; EPOS Integration; Client Management App. The engagement was conducted by an independent consultancy with a focus on rapid, reliable delivery, robust governance and security, and a single, coherent integration strategy across online and in-store channels.
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